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Support

Service Number
+91 9535566442

Relicell has an extensive service network with service centres and engineers at 100+ locations. Relicell is known today for its quality, backed up by efficient and prompt service.

Relicell batteries come with a warranty period ranging from one year to three years depending on the product range and application. Warranty support could be “On Site” or “Return To Bench” depending on the model. Please refer to the comprehensive warranty policy for more details and terms of warranty.

We provide on site support at the customer's location for any problem faced during the warranty period. In addition, our extensive support network is used to provide installation and logistics support for deployment of large projects across industry verticals.

Warranty Policy & Conditions

Greenvision Technologies Pvt Ltd – manufacturer of Relicell, hereinafter called the “Company”, warrants Relicell VRLA batteries to be free from defects in materials and workmanship under normal use and service and under normal operating conditions for a period of 13 to 37 months from date of invoice from Company or 12 to 36 months from date of installation of the battery, whichever is earlier. The exact warranty period for each model is in Warranty Period & Type. Its obligation under this warranty is limited to repairing or replacing, at its sole discretion, such defective products. All liability under this warranty will cease on the expiration of the warranty period.

This warranty is valid only if the battery is returned to the nearest Relicell service centre within 15 days of the failure of the battery.

  • Warranty is against manufacturing defect.
  • Warranty is for 'specified period' from the date of sale to the OEM/Dealer or from date of installation at site of original end customer, whichever is earlier. Warranty is restricted and conditional for use under certain applications. Refer Battery Type & Warranty for details.
  • For determining if warranty is applicable, the end customer/dealer/OEM has to produce the copy of the purchase invoice from the company with the serial number mentioned on the invoice. In the absence of a proof of purchase, warranty will be determined from the product serial number.
  • End customers or Dealers are advised to log in a service request with the Company on 080-42459422 or 09535566442 or email support@relicellbattery.com. The call will be attended to within the defined response & resolution norms given in Response & Resolution time. Warranty replacement will be given once the Company technician has inspected the customer site and ascertained the cause of failure. The dealer may offer standby batteries if required, but the defective batteries should be kept at site to enable the technician to carry out tests properly.
  • In claims, the Company's decision is final and binding. The right to determine whether or not a battery needs recharge or replacement, rests with the Company.
  • In case the battery is replaced, the defective battery being replaced will become the property of the Company and no scrap rebate will be given for it. The warranty period on the battery being replaced shall commence from the date of sale of the original battery and not from the day it was replaced.
  • Adjudication and settlement of the claim is a time bound process since the battery has to be tested for the reported failure. Replacements against warranty claims will be provided as per the timeframes defined in Response & Resolution time. The dispatch of batteries would be done from nearest company location where the replacement battery is available and through reputed courier companies, and timeframe for resolution is based on estimated shipment times. Any delay in shipment due to reasons beyond the control of the company will not constitute any breach of commitment on resolution times.
  • In case a battery model is phased out, the company reserves the right to provide any other model of the same capacity, suited to the application as settlement of warranty.
  • In case of any assistance, customers are requested to contact the company service centres/write to support@relicellbattery.com.
  • Customers are deemed to have read, understood, and agreed to these conditions at the time of purchase.

Warranty Exclusions

Warranty is void

  • If used in any application other than specified by Company. The list of applications approved for each type of battery is provided in Battery type & Warranty. If the application is not listed, the user is advised to check with the company on warranty applicability with respect to the specific application prior to purchase.
  • If there are any physical damages or bulge in the battery due to overcharging.
  • If any wires have been soldered on the terminals.
  • If the container, covers, and the terminals are damaged due to negligent maintenance, tampering or destroyed in accidents such as fire, wreckage, or explosion.
  • If the batteries connected in a string are of different AH capacities or combined with other makes.
  • Due to faulty UPS system, incorrect charging, or over charging.

Warranty Period & Type

Sl.No. Battery Rating Warranty Period Warranty Type
1. AGM VRLA Batteries.SSP Series. 12V 7AH to 12V 12AH 12 months from installation or 13 mont�s from date of supply from company, whichever is earlier Return to Nearest Service Centre
2. AGM VRLA Batteries. SSP Series. 12V 18AH 12 months from installation or 13 months from date of supply from company, whichever is earlier On Site
3. AGM VRLA Batteries. SP Series. 12V 26AH to 12V 240AH 24 months from installation or 25 months from date of supply from company, whichever is earlier On Site
4. GEL VRLA Batteries (Solar Gel). SG Series. 12V 35AH to 12V 200AH 36 months from installation or 37 mont�s from date of supply from company, whichever is earlier On Site
5. GEL VRLA Batteries (Inverter Ultra Gel). UG Series. 12V 750 Wh to 12V 1500 Wh 24 months from installation or 25 mont�s from date of supply from company, whichever is earlier.

Further pro rata warranty of 24 mont�s from 25th month onwards. Customer gets 30% discount on MRP for purchase of new battery on return of old battery.

On Site

Response & Resolution Time

Location Response Resolution
Relicell service centre + 30 km radius Within 1 working day Within 4 working days
100-200 km radius of Relicell service centre Within 2 working days Within 7 working days
Beyond 200 km of Relicell service centre Within 3 working days Within 7 working days or time taken by courier to reach the replacement unit, whichever is later

Battery Type & Warranty

Battery Type Applications Applicable Warranty
AGM VRLA Batteries UPS, Emergency lighting, DC power supply, Telecom power supply, Weighing machines, Medical equipment, Network communications equipment, Power station systems Standard warranties of 12 to 24 months depending on the model
AGM VRLA Batteries Solar LED lanterns, Solar street lights, Solar lighting systems 3 months to 1 year depending on application. Please check with company prior to purchase
GEL VRLA Batteries Solar lighting, Solar street lights, Golf carts, Marine boats, UPS, Emergency lighting, DC power supply, Telecom power supply, Weighing machines, Medical equipment, Network communications equipment, Power station systems Standard warranties of 36 months
GEL VRLA Batteries Home & Industrial Inverters Standard warranties of 24 monts

Escalation Matrix

If the replacement is not done as per the committed time frame, follow the escalation matrix given below:

Level 1: Relicell Service Coordinator. Email: support@relicellbattery.com

In case of no resolution in the next 24 hours, go to Level 2: Manager-Operations. Ms.Preethi. Email: preethi@relicellbattery.com

In case of no resolution in the next 24 hours, go to Level 3: Manager-Customer Support. Mr. Maniraj. Email: mani.k@relicellbattery.com

In case of no resolution in the next 24 hours, go to Level 3: Managing Director Mr. Biju Bruno. Email: bbruno@relicellbattery.com

Operations & Safety

For getting the maximum life and performance out of the battery, the following recommendations have to be followed:

Operating Environment

  • Temperature of 15-30°C. Recommended normal operating temperature is between 25-27°C. High temperature will reduce battery life dramatically. A 10°C rise in temperature will reduce battery life by half.
  • Relative Humidity less than 90%
  • Ensure adequate ventilation where the batteries are fitted.
  • Avoid direct sunshine
  • Keep far from fire and heat
  • Keep far from chemical reagent or solvent
  • Keep battery clean and dry.

There’s no free electrolyte present in the battery to affect the customer during handling. In case of acid leakage due to container crack, do the following:

  • Drops of acid on clothing: Treat with soap and water. Rinse it with large quantity of water before drying it.
  • Drops of acid in eyes: Rinse continuously for about 5 minutes in clean running water and then immediately consult a doctor.
  • Batteries should not be kept in air tight enclosures/closed units/systems which does not have ventilation. Adequate ventilation should be provided.

Charging & Discharging Requirements

  • Recommended float Voltage of 13.5-13.8V per 12V battery module. Maximum float charging voltage should not exceed 13.8V per 12V battery at 27°C. If the ambient temperature is higher then float voltage should reduce by 0.004V per cell or 0.025V per 12V battery for every degree rise in temperature. This is the most misunderstood aspect of battery charging since even a miniscule increase in charging voltage leads to overcharge resulting in inherent water loss in the battery, leading to loss of life and performance.
  • Charging current of maximum 20% of C20 capacity. i.e. for a 100AH battery maximum charging current should be 20 Amps. With regards to minimum charging current, batteries need minimum of 10% of their capacity as charge current in order to achieve 100% charge within the recharge time specified by manufacturers. A lower charging current does not affect battery life, but if the power outages are frequent and the battery does not reach full charge, it leads to reduction of battery life. On the other hand higher charging current beyond 20% results in faster charging but again affects battery life. It’s very important that charging current is between 10 to 20% of battery capacity to obtain maximum battery life
  • After a discharge, charge the batteries immediately within 24 hours to prevent sulphation of the plates.
  • A normal AGM VRLA battery has a life of 250 cycles of charge/discharge cycles at 90% depth of discharge at normal operating temperature of 25-27°C. Lower depths of discharge will result in longer cycle life. Please refer to the individual battery technical specifications for exact data. Correct sizing of the battery depending on load and backup time requirement will result in optimal life and performance
  • Discharge end voltage should be more than or equal to 1.75V per cell or 10.5V for a 12V battery i.e the battery should not be discharged below 10.5V. For high rate discharges from 1C to 3C the end voltage can be reduced up to 9.6V. Refer the battery technical specification table for exact values.
  • After a discharge, charge the batteries immediately within 24 hours to prevent sulphation of the plates.

Installation Requirements

  • Check individual battery voltages and ensure open circuit voltage (OCV) is above 12.8V and all batteries being installed in a string are within ± 0.03V of each other. If the battery voltages vary beyond this, then the battery voltages have to be equalised. Failure to do so will lead to early battery failures.
  • Connect batteries in such a way that OCV’s are in descending order from the positive terminal of the UPS i.e. If the battery voltages in a 4 battery system are 12.81V, 12.83V, 12.84V & 12.81V then batteries should be connected in the following order from the positive terminal of the UPS, 12.84V, 12.83V, 12.81V, 12.81V.
  • Connect the right terminal, choose the appropriate cable, and install the connectors firmly. Use a torque wrench and terminal protection to avoid short circuit.
  • Ensure batteries are placed on a rack insulated from the ground. Use rubber or wooden strips under the rack legs. If batteries are placed on the ground directly, ensure it’s placed on a rubber mat or wooden slab or any insulated material to prevent grounding.
  • Use battery in a well-ventilated room/location
  • Check for proper torque at terminal bolt connections.

Handling Used Batteries

  • It is the responsibility of the user to ensure that used batteries are properly disposed by returning them to the dealer/manufacturer/authorised battery recycler.
  • Do not discard the battery in trash or give away or sell to an unauthorised person.
  • Please note the violations of these guidelines may lead to legal action/prosecution by the government authorities.

Battery Storage

  • Batteries should be stored in a fully charged state at a recommended temperature of 10°C  to 25°C in a dry area and in upright position.
  • Stacking should be done as per the stacking quantity depicted on the carton.
  • Batteries lose charge during storage and hence should be given a fresh charge at least once every six months.
  • Battery should not be stored near an area of high generation or exposed to direct sunlight.

Pre-shipment checks

  • It’s recommended that the Open circuit voltages (OCV) of the battery are checked prior to shipment. In case the OCV is below 2.14V per cell or 12.8V for a 12V monoblock, it should be charged prior to shipment so that it reaches the customer site fully charged.
  • Check external condition of carbon. If any damage is visible, open the carbon and check battery for any damages, cracks, or visible signs of any acid leakage etc.
  • If the batteries are to be connected in a string to the same device, ensure batteries are from same batch.

Installation and Connection

  • Room has to be well ventilated. Installation in areas without ventilation is extremely dangerous since hydrogen gas is emitted during charging and is highly inflammable. If in an air conditioned room, there should be an air exchange at least once every 4 hours. If installed in a cubicle or enclosure, it should have louvers or holes for ventilation.
  • Unpack batteries and check for any damage, breakage, or leakage. Check for even hairline cracks. It’s extremely dangerous to install damaged batteries – it can lead to fires and explosions. Check if accessories like nuts and bolts are present in carton.
  • If the number of batteries are greater than two and is to be connected in a string, the OCV of all batteries should be in range of ± 0.03V of each other. In case it is beyond ± 0.03V, then the process of “Battery Charge Equalisation” to be followed.
  • Battery rack should be insulated from the ground by placing rubber strips/PVC sheets/wooden blocks or use any insulating material. Never place batteries on the ground. If rack is not available, place the batteries on a rubber sheet or wooden board or any insulating material. Batteries placed on a rack, that is not insulated or placed directly on the ground will discharge quickly due to grounding.
  • Batteries on the rack should be placed at least 10mm apart. Rack should be positioned in such a way that both sides of rack are accessible for maintenance purpose. Rack should not be near any heat source.
  • Size and cross section of the inter battery connecting links should be exactly same length and thickness and should have the required current carrying capacity.
  • All nuts and bolts should be tightened uniformly preferably with a torque wrench. Apply petroleum jelly to the terminals to prevent corrosion and improve conductance.
  • Check charging current of the UPS/Charger/device. It should be at least 10% of battery rating on a single string.
  • Avoid connecting batteries in parallel strings. If at all parallel strings have to be used, then a maximum of 4 strings can be connected in subject to following conditions:* Batteries should be of same AH capacity and from same manufacturing batch.* DC power supply for charging to each string should be separate.* Cable length/cross section to be uniform across all strings.* Use torque wrench compulsory to get uniform tightening of the bolts. Check the manufacturer’s specification sheet for torque values.

Charging Instructions

For standby use (Trickle charge or float charge )
  • Charge the battery at a constant voltage of 2.275V/Cell (27°C). When charging at an ambient temperature of 5°C or below or 35°C or above, it is necessary to adjust the charge voltage in relation to the temperature. The temperature coefficient should be ± 4mV/°C cell (+ if temperature is lower and – if temperature is higher).
  • Initial charge current should be 0.20CA (where C is the nominal capacity value and A is amperes) or less.
  • Charge the battery as an ambient temperature from 5°C to 35°C to prevent any adverse effects on its effective life.
For cyclic use
  • Maintain a constant voltage charge at a set voltage of 2.35V to 2.40V/Cell (27°C). In case of temperature variations, set the voltage as per the table.
  • The initial charge current should be 0.20CA or less.
  • To avoid overcharging, when charging is complete, charging to be stopped by using a timer or the constant voltage to be dropped to 2.275V / cell (27°C).
  • It is recommended that the battery is charged at an ambient temperature between 5°C and 35°C to prevent any adverse effects on its effective life.

Discharging Instructions

  • The continuous discharge and maximum discharge current should not exceed the values of specification.
  • Repeated excessive discharging will shorten the battery life.
  • After discharging, immediately recharge the battery. Never leave it in discharged state. The capacity to hold charge will be affected if the battery is left discharged for a long period.

Maintenance

  • Measure the total voltage of the batteries during float charge (or trickle charge). If the charging equipment provides an incorrect reading, be sure to investigate the reason behind any deviation from the specified voltage range.
  • Check the batteries for any sign of irregularities in appearance or damage such as a crack or deformation, or if electrolyte leak is found on the case cover etc. The batteries must be replaced with a new one. Also, clean the batteries if these are found to be dirty due to dirt and dust.

Recycling

  • All lead acid batteries have to be recycled safely. Return the batteries to an approved recycler. Never throw the batteries away.
  • While designing the product, the battery is made easily removable and accessible in order to make its replacement/recycling or disposal easy for the customer.

Other Precautions

  • When cleaning the batteries, use soft cloth only. Use sodium bicarbonate to neutralise the surface. Do not clean the batteries using clothes that contain organic solvents or oil. Also, contact with soft polyvinyl chloride and the like must be avoided.
  • Do not short the battery.
  • Do not attempt to disassemble the batteries. Avoid contact with sulphuric acid leaked from the broken batteries. If eyes come in contact with sulphuric acid, wash it with plenty of clean water and consult a physician immediately.
  • Never dispose the batteries in fire.
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